Network redesign at a national logistics provider

Client

National 3PL

The challenge

Margins eroded for eight straight quarters and large customers were threatening to leave over service levels.

Our approach

1. Network optimization across 38 hubs
2. Last-mile partner rationalization
3. Pricing and yield management redesign
4. Customer experience overhaul

The outcome

EBITDA up $148M annualized, service levels +9 points, and a multi-year contract secured with the largest account.